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  <url>
    <loc>http://www.jo-anndeasis.com/sensors</loc>
    <changefreq>daily</changefreq>
    <priority>0.75</priority>
    <lastmod>2026-03-15</lastmod>
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      <image:title>Sensor visualization updates</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/e413f99c-b719-4d1d-86a6-3d0d170b811a/MT20-1month-view.gif</image:loc>
      <image:title>Sensor visualization updates - Make it stand out</image:title>
      <image:caption>GIF of the launched visualization for the open/close sensor</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1611018188710-571UG3ZT9IM9UOCZE9L3/Screen+Shot+2021-01-18+at+5.01.53+PM.png</image:loc>
      <image:title>Sensor visualization updates</image:title>
      <image:caption>Illustration of Meraki sensors in a server room (source)</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1611211326737-CTJ9PRAU2T7OOR0FIUVK/Screen+Shot+2021-01-20+at+4.45.48+PM.jpg</image:loc>
      <image:title>Sensor visualization updates</image:title>
      <image:caption>Beta sensor details page for a temperature and humidity sensor</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1611114808633-YVLTJ60A4MFVUTUFWMTJ/Screen+Shot+2021-01-19+at+7.51.00+PM.png</image:loc>
      <image:title>Sensor visualization updates</image:title>
      <image:caption>Example of an open-close sensor graph where events squeeze together into a large block</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/5a41d70f-ab65-48c0-9090-305ad19774a0/Sensors-Meraki-Dashboard.jpg</image:loc>
      <image:title>Sensor visualization updates</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1709526993848-K5IGJL29A0KHHQDZN7D7/mt10-copy-6-2x%2Bcopy.jpg</image:loc>
      <image:title>Sensor visualization updates</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1709527008010-7KLRL5HZEV1T005O4V9G/mt10-copy-7-2x%2Bcopy.jpg</image:loc>
      <image:title>Sensor visualization updates</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1709527023408-R1HPTQXHVE24702Z8ILQ/mt10-copy-15-2x%2Bcopy.jpg</image:loc>
      <image:title>Sensor visualization updates</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1611210517478-3N17Q5QW68Y01VDDA8PD/Screen+Shot+2021-01-20+at+4.46.16+PM.png</image:loc>
      <image:title>Sensor visualization updates</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1611210322773-D315LIT5H3YJ4HDZFM0A/mt20-last-day---scheduled-alerts-2x+copy.jpg</image:loc>
      <image:title>Sensor visualization updates - Make it stand out</image:title>
      <image:caption>Readings from the last 24 hours</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1611247551887-8SKYZBMAD1LOG5ETDS9A/mt20-last-week---scheduled-alerts-2x+copy.jpg</image:loc>
      <image:title>Sensor visualization updates - Make it stand out</image:title>
      <image:caption>Readings from the last week</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1611210748457-I6ZR0YX7UIH643NBENRT/mt12-current.jpg</image:loc>
      <image:title>Sensor visualization updates</image:title>
    </image:image>
    <image:image>
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      <image:title>Sensor visualization updates</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1611210991237-0QGTAIJLPPM459IMU9T8/mt12-last-day-copy-24-2x+copy.jpg</image:loc>
      <image:title>Sensor visualization updates</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1611211000975-1UY0Y2JVSF72EGWN4N41/mt12-last-day-copy-26-2x+copy.jpg</image:loc>
      <image:title>Sensor visualization updates</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1616282818498-5FL2FLVQR8ZLI26ECVW8/mt+mobile.png</image:loc>
      <image:title>Sensor visualization updates</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/e413f99c-b719-4d1d-86a6-3d0d170b811a/MT20-1month-view.gif</image:loc>
      <image:title>Sensor visualization updates - Make it stand out</image:title>
      <image:caption>GIF of the launched visualization for the open/close sensor</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1611018188710-571UG3ZT9IM9UOCZE9L3/Screen+Shot+2021-01-18+at+5.01.53+PM.png</image:loc>
      <image:title>Sensor visualization updates</image:title>
      <image:caption>Illustration of Meraki sensors in a server room (source)</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1611211326737-CTJ9PRAU2T7OOR0FIUVK/Screen+Shot+2021-01-20+at+4.45.48+PM.jpg</image:loc>
      <image:title>Sensor visualization updates</image:title>
      <image:caption>Beta sensor details page for a temperature and humidity sensor</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1611114808633-YVLTJ60A4MFVUTUFWMTJ/Screen+Shot+2021-01-19+at+7.51.00+PM.png</image:loc>
      <image:title>Sensor visualization updates</image:title>
      <image:caption>Example of an open-close sensor graph where events squeeze together into a large block</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/5a41d70f-ab65-48c0-9090-305ad19774a0/Sensors-Meraki-Dashboard.jpg</image:loc>
      <image:title>Sensor visualization updates</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1709526993848-K5IGJL29A0KHHQDZN7D7/mt10-copy-6-2x%2Bcopy.jpg</image:loc>
      <image:title>Sensor visualization updates</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1709527008010-7KLRL5HZEV1T005O4V9G/mt10-copy-7-2x%2Bcopy.jpg</image:loc>
      <image:title>Sensor visualization updates</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1709527023408-R1HPTQXHVE24702Z8ILQ/mt10-copy-15-2x%2Bcopy.jpg</image:loc>
      <image:title>Sensor visualization updates</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1611210517478-3N17Q5QW68Y01VDDA8PD/Screen+Shot+2021-01-20+at+4.46.16+PM.png</image:loc>
      <image:title>Sensor visualization updates</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1611210322773-D315LIT5H3YJ4HDZFM0A/mt20-last-day---scheduled-alerts-2x+copy.jpg</image:loc>
      <image:title>Sensor visualization updates - Make it stand out</image:title>
      <image:caption>Readings from the last 24 hours</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1611247551887-8SKYZBMAD1LOG5ETDS9A/mt20-last-week---scheduled-alerts-2x+copy.jpg</image:loc>
      <image:title>Sensor visualization updates - Make it stand out</image:title>
      <image:caption>Readings from the last week</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1611210748457-I6ZR0YX7UIH643NBENRT/mt12-current.jpg</image:loc>
      <image:title>Sensor visualization updates</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1709523949814-1SYXVE8Q263QF7AQXAZG/Screenshot+2024-03-03+at+7.43.19%E2%80%AFPM.png</image:loc>
      <image:title>Sensor visualization updates</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1611210991237-0QGTAIJLPPM459IMU9T8/mt12-last-day-copy-24-2x+copy.jpg</image:loc>
      <image:title>Sensor visualization updates</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1611211000975-1UY0Y2JVSF72EGWN4N41/mt12-last-day-copy-26-2x+copy.jpg</image:loc>
      <image:title>Sensor visualization updates</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1616282818498-5FL2FLVQR8ZLI26ECVW8/mt+mobile.png</image:loc>
      <image:title>Sensor visualization updates</image:title>
    </image:image>
  </url>
  <url>
    <loc>http://www.jo-anndeasis.com/rate-edit</loc>
    <changefreq>daily</changefreq>
    <priority>0.75</priority>
    <lastmod>2026-03-15</lastmod>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1711840913284-9DZEF4MXSB1G7F90OK14/Group+14.png</image:loc>
      <image:title>Self-service rate editing</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/712136a5-4100-4155-974b-a277d465397d/May-08-2024+10-19-34.gif</image:loc>
      <image:title>Self-service rate editing - Make it stand out</image:title>
      <image:caption>Partial GIF of the final design</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/6cc66067-6662-403e-9980-d001e78ae473/Screenshot+2024-03-03+at+10.05.05%E2%80%AFPM.png</image:loc>
      <image:title>Self-service rate editing - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/f4dc4cc3-6d31-4aaf-9807-a7b0dabbb3d8/Client+rate+updates+sandbox+%28Copy%29+%28Copy%29+%281%29.jpg</image:loc>
      <image:title>Self-service rate editing - Make it stand out</image:title>
      <image:caption>Diagram from our eng lead showing multiple handoffs across teams during the BRT process.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/734dec13-d0e9-4818-91f9-bfb724d84015/Client+rate+updates+sandbox+%28Copy%29+%28Copy%29.jpg</image:loc>
      <image:title>Self-service rate editing - Make it stand out</image:title>
      <image:caption>One tab of the BRT with 52 (!!) columns</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/3f6fa03e-dca8-4e9d-b760-dff6fd7a0cab/Screenshot+2024-01-31+at+11.34.35%E2%80%AFAM.png</image:loc>
      <image:title>Self-service rate editing - Make it stand out</image:title>
      <image:caption>Sketches and feedback</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/d04cc221-31e1-45c3-9c30-abb2d2691e62/Frame+9226.jpg</image:loc>
      <image:title>Self-service rate editing - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/712136a5-4100-4155-974b-a277d465397d/May-08-2024+10-19-34.gif</image:loc>
      <image:title>Self-service rate editing - Make it stand out</image:title>
      <image:caption>Partial GIF of the final design</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/6cc66067-6662-403e-9980-d001e78ae473/Screenshot+2024-03-03+at+10.05.05%E2%80%AFPM.png</image:loc>
      <image:title>Self-service rate editing - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/f4dc4cc3-6d31-4aaf-9807-a7b0dabbb3d8/Client+rate+updates+sandbox+%28Copy%29+%28Copy%29+%281%29.jpg</image:loc>
      <image:title>Self-service rate editing - Make it stand out</image:title>
      <image:caption>Diagram from our eng lead showing multiple handoffs across teams during the BRT process.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/734dec13-d0e9-4818-91f9-bfb724d84015/Client+rate+updates+sandbox+%28Copy%29+%28Copy%29.jpg</image:loc>
      <image:title>Self-service rate editing - Make it stand out</image:title>
      <image:caption>One tab of the BRT with 52 (!!) columns</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/3f6fa03e-dca8-4e9d-b760-dff6fd7a0cab/Screenshot+2024-01-31+at+11.34.35%E2%80%AFAM.png</image:loc>
      <image:title>Self-service rate editing - Make it stand out</image:title>
      <image:caption>Sketches and feedback</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/d04cc221-31e1-45c3-9c30-abb2d2691e62/Frame+9226.jpg</image:loc>
      <image:title>Self-service rate editing - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
  </url>
  <url>
    <loc>http://www.jo-anndeasis.com/tickets</loc>
    <changefreq>daily</changefreq>
    <priority>0.75</priority>
    <lastmod>2026-03-15</lastmod>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1709181130630-7L8MZOY71628VG5GR5B3/Group+13.png</image:loc>
      <image:title>Automated ticket management</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/ad559306-9822-41d5-8a61-d246efd49445/822.jpg</image:loc>
      <image:title>Automated ticket management - Make it stand out</image:title>
      <image:caption>Example of a ticket</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/2b7f4aa9-4ab9-4bc2-85da-3b6798fe9cae/Highlight+canvas+%281%29.png</image:loc>
      <image:title>Automated ticket management - Make it stand out</image:title>
      <image:caption>A portion of the research synthesis</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/f5838b31-6f15-4f57-9bda-997ddea4e87b/ticket+sorting+flow.png</image:loc>
      <image:title>Automated ticket management - Make it stand out</image:title>
      <image:caption>A flow diagram to classify tickets, based on interviews and inboxes</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/b4349842-fb97-406a-97ac-595eb7c6dfdb/Group+1273.png</image:loc>
      <image:title>Automated ticket management - Make it stand out</image:title>
      <image:caption>Top of one client manager’s inbox— only the 2 highlighted tickets are actionable today</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1707778987163-JIZJXP90UDA878YR34UD/Screenshot+2024-02-12+at+2.54.10%E2%80%AFPM.png</image:loc>
      <image:title>Automated ticket management - Discarded concept 1</image:title>
      <image:caption>This solution suggests an alternate destination for read-only tickets or automations so that no further action is needed. This requires standardization across tickets that we do not have today and several one-off solutions per ticket that are time consuming to build with limited impact.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1707778985813-HK39BGBS0182K8LDKIO5/Screenshot+2024-02-12+at+2.56.02%E2%80%AFPM.png</image:loc>
      <image:title>Automated ticket management - Discarded concept 2</image:title>
      <image:caption>This solution allows for a way to document information outside of tickets in more in-the-moment workflows. However, this would require a very large build across the product and a large behavioral change from the ops team.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1707778985726-PE9WMB9079VONGUSLRMZ/Screenshot+2024-02-12+at+2.56.42%E2%80%AFPM.png</image:loc>
      <image:title>Automated ticket management - Discarded concept 3</image:title>
      <image:caption>This solution makes tickets smarter, encouraging standardization of tasks and follow-up within tickets. Similar to solution 1, this requires several one-off fixes to tickets that are time consuming to build with limited impact.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/30d7b16c-1085-4c77-8ca1-07acb40e769d/909.png</image:loc>
      <image:title>Automated ticket management - Make it stand out</image:title>
      <image:caption>Modal after ticket creation to confirm sorting</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/432e2384-ba16-4036-8c35-5382a2f38482/942.png</image:loc>
      <image:title>Automated ticket management - Make it stand out</image:title>
      <image:caption>New tab for non-actionable tickets</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/6ceb82e6-fff1-494f-aad7-aacd3c7eb727/927.png</image:loc>
      <image:title>Automated ticket management - Make it stand out</image:title>
      <image:caption>Toast to let the user know this was auto-sorted after pushing out the due date</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/933ca9fe-77d5-4eb9-a683-9194d1705d9c/941.png</image:loc>
      <image:title>Automated ticket management - Make it stand out</image:title>
      <image:caption>Preventing manual ticket moves for priority tickets</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/ad559306-9822-41d5-8a61-d246efd49445/822.jpg</image:loc>
      <image:title>Automated ticket management - Make it stand out</image:title>
      <image:caption>Example of a ticket</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/2b7f4aa9-4ab9-4bc2-85da-3b6798fe9cae/Highlight+canvas+%281%29.png</image:loc>
      <image:title>Automated ticket management - Make it stand out</image:title>
      <image:caption>A portion of the research synthesis</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/f5838b31-6f15-4f57-9bda-997ddea4e87b/ticket+sorting+flow.png</image:loc>
      <image:title>Automated ticket management - Make it stand out</image:title>
      <image:caption>A flow diagram to classify tickets, based on interviews and inboxes</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/b4349842-fb97-406a-97ac-595eb7c6dfdb/Group+1273.png</image:loc>
      <image:title>Automated ticket management - Make it stand out</image:title>
      <image:caption>Top of one client manager’s inbox— only the 2 highlighted tickets are actionable today</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1707778987163-JIZJXP90UDA878YR34UD/Screenshot+2024-02-12+at+2.54.10%E2%80%AFPM.png</image:loc>
      <image:title>Automated ticket management - Discarded concept 1</image:title>
      <image:caption>This solution suggests an alternate destination for read-only tickets or automations so that no further action is needed. This requires standardization across tickets that we do not have today and several one-off solutions per ticket that are time consuming to build with limited impact.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1707778985813-HK39BGBS0182K8LDKIO5/Screenshot+2024-02-12+at+2.56.02%E2%80%AFPM.png</image:loc>
      <image:title>Automated ticket management - Discarded concept 2</image:title>
      <image:caption>This solution allows for a way to document information outside of tickets in more in-the-moment workflows. However, this would require a very large build across the product and a large behavioral change from the ops team.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1707778985726-PE9WMB9079VONGUSLRMZ/Screenshot+2024-02-12+at+2.56.42%E2%80%AFPM.png</image:loc>
      <image:title>Automated ticket management - Discarded concept 3</image:title>
      <image:caption>This solution makes tickets smarter, encouraging standardization of tasks and follow-up within tickets. Similar to solution 1, this requires several one-off fixes to tickets that are time consuming to build with limited impact.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/30d7b16c-1085-4c77-8ca1-07acb40e769d/909.png</image:loc>
      <image:title>Automated ticket management - Make it stand out</image:title>
      <image:caption>Modal after ticket creation to confirm sorting</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/432e2384-ba16-4036-8c35-5382a2f38482/942.png</image:loc>
      <image:title>Automated ticket management - Make it stand out</image:title>
      <image:caption>New tab for non-actionable tickets</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/6ceb82e6-fff1-494f-aad7-aacd3c7eb727/927.png</image:loc>
      <image:title>Automated ticket management - Make it stand out</image:title>
      <image:caption>Toast to let the user know this was auto-sorted after pushing out the due date</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/933ca9fe-77d5-4eb9-a683-9194d1705d9c/941.png</image:loc>
      <image:title>Automated ticket management - Make it stand out</image:title>
      <image:caption>Preventing manual ticket moves for priority tickets</image:caption>
    </image:image>
  </url>
  <url>
    <loc>http://www.jo-anndeasis.com/about</loc>
    <changefreq>daily</changefreq>
    <priority>0.75</priority>
    <lastmod>2026-02-01</lastmod>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/35d80715-45de-41fd-b8c3-f1d8023b7916/IMG_1243.jpeg</image:loc>
      <image:title>About</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/35d80715-45de-41fd-b8c3-f1d8023b7916/IMG_1243.jpeg</image:loc>
      <image:title>About</image:title>
    </image:image>
  </url>
  <url>
    <loc>http://www.jo-anndeasis.com/subscription-edits</loc>
    <changefreq>daily</changefreq>
    <priority>0.75</priority>
    <lastmod>2026-02-01</lastmod>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1711840913284-9DZEF4MXSB1G7F90OK14/Group+14.png</image:loc>
      <image:title>Subscription edits</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/d4df53f8-5d23-4183-830c-3fa7ff873ec6/sub+edit+short.gif</image:loc>
      <image:title>Subscription edits - Make it stand out</image:title>
      <image:caption>Partial GIF of the final design</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/aaf38976-3ab3-44a9-b3f5-af5ce84a43f9/Screenshot+2025-05-26+at+7.07.51%E2%80%AFPM.png</image:loc>
      <image:title>Subscription edits - Make it stand out</image:title>
      <image:caption>Customer detail page with an ongoing subscription</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/664ab861-00a2-4933-8929-f9e268e85975/pricelist.gif</image:loc>
      <image:title>Subscription edits - Make it stand out</image:title>
      <image:caption>A long list of prices in the current implementation</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1c28dd62-c2c0-4330-812c-aef8c95aab39/Screenshot+2025-05-26+at+6.05.13%E2%80%AFPM.png</image:loc>
      <image:title>Subscription edits - Make it stand out</image:title>
      <image:caption>Exploration sketch</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/d4df53f8-5d23-4183-830c-3fa7ff873ec6/sub+edit+short.gif</image:loc>
      <image:title>Subscription edits - Make it stand out</image:title>
      <image:caption>Partial GIF of the final design</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/aaf38976-3ab3-44a9-b3f5-af5ce84a43f9/Screenshot+2025-05-26+at+7.07.51%E2%80%AFPM.png</image:loc>
      <image:title>Subscription edits - Make it stand out</image:title>
      <image:caption>Customer detail page with an ongoing subscription</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/664ab861-00a2-4933-8929-f9e268e85975/pricelist.gif</image:loc>
      <image:title>Subscription edits - Make it stand out</image:title>
      <image:caption>A long list of prices in the current implementation</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/52f2dd82e4b00e69a8f55a0b/1c28dd62-c2c0-4330-812c-aef8c95aab39/Screenshot+2025-05-26+at+6.05.13%E2%80%AFPM.png</image:loc>
      <image:title>Subscription edits - Make it stand out</image:title>
      <image:caption>Exploration sketch</image:caption>
    </image:image>
  </url>
</urlset>

